How we collect, use and protect your personal data when you visit robot-trolley.com.
Robot Trolley ("we", "us") operates the website robot-trolley.com. This policy describes what personal data we collect, how we use it, and what rights you have as a visitor or customer.
Contact details: name, address, phone number and email address, which we receive when you fill in a contact form or register a product.
Product information: which model you own, purchase date, place of purchase and serial number, which we receive when you register a product.
Communication: the content of enquiries you send to our customer service.
Technical information: IP address, browser type and usage patterns on the website, collected automatically via cookies and similar technologies.
We do not process payment card or bank details. The website does not have a payment solution.
We use the information to respond to enquiries, process product registrations, improve the website, and, if you have actively given consent, send you news and offers by email.
We only share personal data with the suppliers who run the website and its infrastructure on our behalf (such as hosting and database operations), and where required by law. We do not sell your data to third parties.
We use necessary cookies that make the website functional, for example for the cart and navigation. These do not require consent.
With your consent, we also use statistics cookies (Google Analytics) to understand how the website is used so we can improve it. You can change or withdraw your consent at any time via the cookie banner at the bottom of the page.
We only keep your data for as long as necessary to fulfil the purpose it was collected for, or as long as the law requires. We use reasonable technical and organizational measures to protect your data, but no solution is 100% secure.
Under data protection law, you have the right to access, correct or delete your personal data, as well as the right to data portability and to object to processing. If you have consented to marketing, you can withdraw it at any time.
You can always complain to the Danish Data Protection Agency (Datatilsynet) if you believe we are handling your data incorrectly.
Our suppliers may process data outside the EU/EEA. In such cases, we ensure the transfer takes place on a valid legal basis, such as the European Commission's standard contractual clauses.
We update this policy from time to time. The latest version is always available on this page.
If you have questions about this policy or want to exercise your rights, you can contact us at sales@robot-trolley.com, +45 70 22 58 40, or Lammefjordsvej 5, 6715 Esbjerg N.
