If you run into any problems with your Robot Trolley, we're of course ready to help. Use this page to find the answer to your problem. If the solution isn't here, please don't hesitate to send us a message and we'll get back to you as soon as possible. Welcome to the Robot Trolley community.
Request the manual for your model, and get it sent to you by email.
Our dealers know the models inside out and are happy to help with setup, installation and service.
Answers to the most common questions about models, surfaces, charging and mounting.
+45 70 22 58 40 (reach us by phone on weekdays).
See the generation overview, and learn to read the nameplate on your Robot Trolley.
Center of gravity, load, surface and safety
From unboxing to mounting towers and brackets: watch the videos that answer the most common questions.
Can't find the answer to your question? Write to us at sales@robot-trolley.com.
Every spare part has to match both the model and the generation of your unit.
Contact the dealer you bought your Robot Trolley from and provide the model, generation and serial number, ideally a photo of the nameplate, your invoice or receipt, a precise description of the fault, and ideally photos or video of the problem.
The dealer assesses and registers the case, and contacts Robot Trolley if the fault cannot be resolved directly. For consumer purchases, a statutory two-year warranty generally applies to defects the seller is responsible for. Normal wear and tear, misuse, lack of maintenance, and self-inflicted damage are not covered.
Yes, as long as it can be done safely and you have access to Robot Trolley while it is running. The newest generations use a Quick Swap battery. RT 1500 G1 and RT 5500 G1 do not support Quick Swap or an upgrade to it.
Yes, if the model has a Quick Swap battery, it can be removed and charged separately, without being in the machine.
No, the battery must be charged above freezing. We recommend a temperature range of +5 to +18 degrees Celsius.
The track can shift if Robot Trolley is turned more than 180 degrees while under load. Avoid turning more than 180 degrees at a time. Instead, drive forward, backward, or turn in the opposite direction, and the track will realign itself.
There is a QR code on your Robot Trolley that you can scan with your phone to open and download the latest version of the manual. You can also find and download every manual directly on our manuals page.
For questions about products, pricing and choosing a model, email sales@robot-trolley.com. For questions about service, spare parts, repairs and warranty claims, email service@robot-trolley.com.
Do you have a question that isn't related to buying a Robot Trolley? Fill in the form and our customer service team will get back to you as soon as possible.
